We are committed to providing reliable after-sales support to global distributors, importers, and end customers who purchase our small construction machinery equipment. Our after-sales system includes warranty policy, spare parts supply, remote technical support, and customer feedback handling.
Warranty Policy
✅ Standard Warranty: 12 months after shipment
✅ Warranty covers manufacturing defective parts; consumable/wear parts are not covered by the standard warranty.
✅ Extended warranty plans are negotiable for large orders.
Original Spare Parts Supply
✅ Fast delivery of commonly used stock parts
✅ Provide exploded views and part number lists for easy ordering
✅ Continuous spare parts supply for OEM customized models
Remote Technical Support
✅ Provide English version of the operation manual
✅ Remote troubleshooting and operation guidance via email, WhatsApp video
Customer Feedback
We will respond to after-sales inquiries within 24-48 business days.
When submitting an after-sales request, please provide the equipment model, serial number, and a detailed description of the fault.